Shipping + Returns

UK DELIVERIES

Once you place an order with us through the online store your delivery will typically leave on a next day delivery service, with exception for the Highlands & Islands which will take 2/3 days. We will notify you of your delivery details so you are kept informed until the point of receipt. Our standard shipping rate starts at £2.90 (standard 2nd class Royal Mail). We use Royal Mail, UK mail and Hermes.

We offer priority delivery services. If you have any specific requests, please contact us with your needs and we will try to accommodate them.

Full trace & tracking is available for all Hermes & UK Mail shipments.

If you have any queries regarding your delivery or wish to ask us a question, please email us at order@thomandtea.com or telephone 07702 854475.

EUROPEAN SHIPPING

We ship using either Hermes (2 - 3 days) or Royal Mail (3 - 6 days). 

Full trace & tracking is available on all Hermes shipments.

REST OF THE WORLD SHIPPING (NON-EU COUNTRIES)

Our shipping rates are based on weight and you can view the calculation at the checkout. If you have a query on international shipping, please email us before you order and we can provide a more accurate quote based on the items you plan to order.

Our email is order@thomandtea.com

Non EU Countries:

Please note, you may be charged for local import Taxes & Duties on the arrival of the goods in your country, this is out of our control.

Please check with your local Customs Authorities for details prior to placing order.

DELIVERIES SUMMARY

All domestic orders usually will be dispatched on a Next day service*. Depending on the shipping service of your choice we estimate them to be with you in 2-3 business days.

For international orders the shipping times vary based on the destination. If you are in a rush for a particular item, we can expedite the process and offer faster shipping services. Please contact us on order@thomandtea.com for more information. Items can be tracked on the various carrier websites which we will advise once your order is processed:-

UK Mail website 

Hermes website

RETURNS

If you are not satisfied with your items or have reason to question their quality, please contact us by email and we will get in touch with you within 24hours. Email order@thomandtea.com

For returns, we ask you to take responsibility to post the item back to us, address is below. We will then compensate you for that postal charge by placing the cost of postage into your paypal account.

RETURNS ADDRESS

4, KILLEARN HOUSE, KILLEARN, GLASGOW, G63 9QH.  For the attention of;  RETURNS DEPARTMENT.